VIP Hormone System Terms of Service
VIP Health Solutions of IA, doing business as The VIP Collective
Effective Date: [Launch Date]
PLEASE READ SECTION 16 CAREFULLY. It requires most disputes to be resolved through individual arbitration rather than a class action, and explains how you can opt out.
1. These Terms
These Terms of Service (the “Terms”) govern your use of the VIP Hormone System, including our websites, checkout pages, client portal, coaching services and program materials (together, the “Services”). The Services are offered by VIP Health Solutions of IA, doing business as The VIP Collective (“VIP,” “we” or “us”).
Your enrollment is also governed by your VIP Hormone System Client Agreement (the “Client Agreement”). If the Terms and the Client Agreement conflict, the Client Agreement controls.
2. Eligibility
To use the Services, you must:
Be at least 18 years old.
Live in a state where the Services are offered, and be physically located in a state where your Provider is licensed at the time of each clinical visit.
Provide accurate, complete information, and keep it current.
Use the Services only for yourself.
We may decline or end enrollment if we can’t verify your identity, or if we can’t provide the Services where you live.
3. How Our Services Are Structured
The VIP Hormone System has two parts that are delivered separately.
Coaching services, provided by VIP. VIP provides nutrition, strength, mindset and lifestyle coaching, education, accountability, program materials, scheduling, client support, technology and payment administration.
Clinical services, provided by independent Providers. Medical care is provided by independent licensed clinicians (“Providers”) who contract through Integrated Wellness Alliance (“IWA”), a management services organization that provides administrative and operational support to Providers. Your clinician-patient relationship is with your Provider, not with VIP or IWA.
Clinical independence. Providers have sole authority over all clinical decisions, including evaluation, diagnosis, lab orders, prescribing, dosing, treatment changes, discontinuation and referrals. VIP and IWA don’t practice medicine, nursing or pharmacy, and they don’t direct, supervise, review or influence clinical decisions. VIP doesn’t set prescribing targets, protocols or quotas.
How people are paid. No VIP team member is compensated based on whether a client is prescribed medication, which medication or dose is prescribed, or lab results. Providers are paid set fees for their professional services, not per prescription or per referral. VIP and IWA receive no payment, discount or other benefit from any pharmacy or laboratory for directing prescriptions or orders.
State requirements. Some states have specific rules about how clinical services may be organized, offered or billed. Where a state requires a different arrangement, clinical services in that state may be provided through a professional entity owned by licensed clinicians, under terms we’ll disclose before you enroll.
4. Availability
The Services, medications and upgrades offered vary by state and depend on your Provider’s licensure and legal authority to prescribe.
Some medications, including testosterone, are available only where your Provider holds the required license and registration, and may require additional steps or an in-person evaluation where the law requires it.
If you move to a state where we can’t provide the Services, we’ll work with you on a transition plan, and the Client Agreement governs any refund or credit.
5. Coaching Services
Coaching provides general education, guidance, accountability and support related to nutrition, strength training, mindset and lifestyle.
Coaching is not:
Medical care, diagnosis or treatment.
Medical nutrition therapy for a disease or condition.
Physical therapy or rehabilitation.
Mental health counseling, psychotherapy or crisis support.
Some VIP coaches hold professional licenses, such as registered dietitian credentials. Unless you separately agree to services from a coach who is licensed in your state to provide them, coaching is general wellness education and support. Coaches will refer clinical questions to your Provider.
6. Clinical Services
Telehealth. Providers see clients by secure video. Telehealth has limits compared to in-person care. Your Provider may require an in-person evaluation, testing or a referral.
Consent to treatment. Your Provider will give you their own consent to treatment before care begins, describing the benefits, risks and alternatives of any recommended treatment.
No guarantee of treatment. Enrolling buys access to a clinical evaluation and the program services. It doesn’t guarantee a prescription. Your Provider may decline to prescribe, or may change or stop treatment.
Not primary care. Your Provider is not your primary care provider. Keep up with routine preventive care, chronic condition management and emergency care through your own clinicians.
Medical records. Your Provider maintains your medical record as the law requires. You can request a copy through our Privacy Contact.
7. Medications and Pharmacies
Medications prescribed through the Services are typically compounded by a licensed pharmacy for the individual patient.
Compounded medications are not FDA-approved. FDA-approved alternatives exist, and your Provider can discuss them.
Pharmacies are independent, licensed businesses responsible for the preparation, quality, labeling, dispensing and delivery of medication.
You may ask your Provider to send a prescription to a pharmacy of your choice. Medication filled outside the program is outside your program fee.
Dispensed medication can’t be returned.
8. Laboratory Services
Labs are ordered only by your Provider. Laboratories are independent businesses.
Your program fee includes labs drawn at VIP-approved locations as described in the Client Agreement. VIP pays those laboratories directly.
If you provide insurance information to a laboratory, or use a non-approved location, those charges are outside the program and are your responsibility.
9. Fees and Payment
Cash-pay. The Services are cash-pay. VIP, IWA and Providers don’t bill Medicare, Medicaid or any insurance plan for the Services, and won’t ask you to seek reimbursement. If you choose to submit anything to a payer on your own, that’s outside the Services and doesn’t change what you owe.
One payment. VIP collects all fees for the Services, including any portion for Providers’ professional services, which VIP collects on the Provider’s behalf and pays through IWA.
Authorization. You authorize VIP and its payment processor to charge your payment method for the amounts you agree to at checkout and in the Client Agreement, plus any applicable taxes disclosed before payment.
HSA and FSA. If you use a health savings or flexible spending account, you’re responsible for confirming eligibility.
Failed payments. If a payment fails, we’ll notify you and may pause services until it’s resolved. We won’t retry a charge for a period after you’ve cancelled it.
10. Automatic Renewal
Some Services continue or renew automatically.
Before you’re charged, we will:
Clearly disclose the price, billing frequency, the date of the first recurring charge and how to cancel.
Obtain your express, separate consent to recurring charges.
Send you an acknowledgment by email that includes the terms and how to cancel.
While you’re enrolled, we will:
Give you at least 30 days’ notice of any price increase or material change to your Services, or longer where the law requires.
Send you an annual reminder of your plan, price and cancellation options.
Provide notices required by your state’s automatic renewal laws.
You can cancel automatic renewal at any time using any method in Section 11, and online if you enrolled online.
11. Cancellation and Refunds
You can cancel by:
Emailing hello@thevipcollective.com
Sending your coach a written message.
Using any online cancellation option.
Mailing written notice to:
VIP Health Solutions of IA
8851 Northpark Drive, Ste 200
Johnston, IA 50131
You don’t need to give a reason or attend a call. Cancellation is effective when you send it.
Because medication is dispensed in 90-day supplies, charges after cancellation are governed by the Client Agreement.
Refunds are governed by the Client Agreement. Nothing in these Terms limits any cancellation or refund right you have under applicable law.
12. Communications
Email and text. By enrolling, you agree that we may contact you by email, text and phone about your enrollment, scheduling and Services. Promotional texts are sent only with your separate consent, and you can reply STOP at any time.
Not for emergencies. Messages aren’t monitored for emergencies. In an emergency, call 911.
Health details. Please send health information only through your secure client portal.
13. Privacy and Health Information
The Services are cash-pay, and no one involved bills insurance.
Our privacy practices are described in our Privacy Policy and Consumer Health Data Privacy Policy, which are part of these Terms.
In summary:
Intake and clinical information is kept in a secure, HIPAA-compliant client portal and protected with administrative, technical and physical safeguards.
VIP team members access only the information they need to support you. Providers, laboratories and pharmacies receive what they need for your care.
We don’t sell your information, we don’t use health information for advertising, and we don’t share it with insurers.
We’ll ask for your separate consent before collecting or sharing health information where the law requires it.
Depending on where you live, you may have additional rights to access, correct or delete your information, or withdraw consent.
Contact our Privacy Contact, Amber Weaver, at amber@thevipcollective.com.
14. Testimonials, Recordings and Community
We won’t use your name, image, voice, results or story in marketing without your separate written permission. You can withdraw permission for future use at any time.
Group sessions may be recorded for the private member library. We’ll tell you before recording begins. You may keep your camera and microphone off.
Treat other members respectfully and keep their information private. Group settings can’t guarantee confidentiality.
Marketing describes the program and the experiences of some clients. Individual results vary.
15. Program Materials and Acceptable Use
All program materials, content, recordings and technology are owned by or licensed to VIP.
You may use them personally while enrolled. You may not copy, share, sell, record or distribute them, or give anyone else access to your account.
We may suspend or end access for unsafe conduct, abusive behavior toward staff, Providers or members, unauthorized sharing, payment fraud or material violations of these Terms.
Refund rights required by law remain available.
16. Dispute Resolution
Informal resolution first. Before starting any claim, contact us at hello@thevipcollective.com and describe the issue. We’ll try in good faith to resolve it within 30 days.
Individual arbitration. If we can’t resolve it, any dispute between you and VIP arising from the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. VIP will pay the filing and arbitrator fees above what you’d pay to file in court. Arbitration may be held by video or in the county where you live.
Class action waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding.
Exceptions. Either party may bring an individual claim in small claims court. This section doesn’t apply to claims against a Provider for professional malpractice, which are governed by the law of the state where care was provided, or to any claim the law doesn’t allow to be arbitrated.
Opt out. You can opt out of this section by emailing hello@thevipcollective.com within 30 days of enrolling with your name and a statement that you opt out of arbitration. Opting out doesn’t affect any other part of these Terms.
17. Disclaimers and Limitation of Liability
No guaranteed results. Results vary. VIP doesn’t guarantee any outcome, including changes in symptoms, weight, sleep, energy or mood.
Technology. We work to keep the Services available but can’t guarantee uninterrupted access. We’ll reschedule or replace paid services disrupted by technical problems.
Liability limit. To the extent the law allows, VIP’s total liability for coaching and program services is limited to the fees you paid VIP in the 12 months before the claim. VIP isn’t liable for indirect or consequential damages.
What this doesn’t limit. These Terms don’t limit a Provider’s professional responsibility for clinical care, any claim for gross negligence, fraud or intentional misconduct, or any right that can’t be waived under applicable law. We don’t ask you to indemnify us.
18. Governing Law
These Terms are governed by Iowa law, except where the law of the state where you live or receive services must apply.
Subject to Section 16 and any mandatory venue rights, disputes will be heard in the state courts in Polk County, Iowa, or the United States District Court for the Southern District of Iowa.
19. Changes to These Terms
We may update these Terms.
We’ll post the updated Terms with a new effective date and notify you of material changes by email at least 30 days before they apply to you.
Changes won’t reduce benefits you’ve already paid for. If you don’t agree, you can cancel before the change takes effect.
20. General
These Terms, the Client Agreement and the policies they reference are the entire agreement about the Services.
If any provision is unenforceable, the rest remains in effect.
Our failure to enforce a provision isn’t a waiver.
VIP may assign these Terms to an affiliate or successor that continues the Services on the same terms.
21. Contact
VIP Health Solutions of IA
Doing business as The VIP Collective
8851 Northpark Drive, Ste 200
Johnston, IA 50131
Client Support and Cancellations:
hello@thevipcollective.com
Privacy Contact:
Amber Weaver
amber@thevipcollective.com
Customer Service Hours:
Monday through Friday
9:00 a.m. – 4:00 p.m. Central Time
Cancellation notices may be sent at any time.